Shari's latest book: For The Right Kind of Love

"The kids at school were not as bad as the teachers when it came to treating me differently.” At the age of eight, Shari Moss lived in a single motel unit in the middle of the desert with her three siblings.......

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Is it possible to get ‘gracious’ service at Toronto’s airport? Ask Ronniea

I am at the airport, flying domestic, in the time of the morning that is no longer breakfast but not quite lunch. I need to find something light to eat but I don't care what they call it, just in the ......

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Are Your Customers Making YOU Pretentious?

As I was having a conversation with someone recently about one of the city’s best restaurants, ‘Best’ according to us loyal fans who know how spectacular the food AND the service is, it became clear to......

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Buca

“I want him to serve me every meal for the rest of my life…” The words rang out across the table during a very special evening of food and wine. A small intimate group out to celebrate a birthday, at ......

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We Need More Mikes In The World

You know the minute you walk into an establishment, the kind of place you have to step up to a counter, I mean you JUST KNOW you are going to receive very bad service. It’s the look on the face, the posture......

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Don’t Be Bigger Than Your Brand

Recently having spent time in beautiful Palm Beach, Florida, it is not hard to believe I had an experience that would end up in one of my blogs. Or, rather, two experiences. Worth Avenue. If you know ......

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Outdated Equipment, Outdated Service

For those of us that have been dealing with service ‘giants’ for more than a couple decades, be it privately or through business, it’s long overdue to take a close look at what has always been the norm......

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Making The Lessons Fit

A young man, with whom I have the pleasure of discussing yearly his work and progress, has left me with great inspiration which I must share with my readers. Justin is a 30-something Millennial, a graduate......

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Old Fashion Rules make New Fashion Sense

Visiting a local supermarket in a community in the South, I am reminded of a very impactful statement I wish to make to those on the current (new) path to success. There will always be room for the common......

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Be Torchy’s

Deep within the pages of my book Be Ready To Dance With Your Customer you will find a great story on one of the businesses worth mentioning. It’s a local taco place in Austin Texas, and, at that time,......

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