"A heartwarming book from a heartwarming person. It takes great courage to live through the challenges of poverty and loss. It takes even more courage to share these stories with the world. Shari now lives in order to help others. We could all do with a bit more of that in our lives" --Philip McKernan, author of One Last Talk
Table Talk: Hearing the Silent Fear and Bridging the Gap
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As a member of the online generation, you face unique obstacles in today's world. These challenges can leave you feeling trapped, lost, or paralyzed. You need a solid support system to lift you up and move you forward, one that bridges generational gaps and brings valuable allies to your table. TableTalk can make that happen.
Coauthors Shari Moss and Meghan Fitzpatrick offer powerful strategies to help millennials create a network of the best, most effective "TableMates" possible. Building a special relationship with experienced mentors can give you a new perspective on your world and guide you through major life events, like navigating your career path or discovering your passion.
It's all about finding the right people, asking the right questions, and really listening to the answers. TableTalk is communication that goes far beyond your smartphone screen. These can be the most important conversations you'll ever have.
By: Amazon Customer
This is what is important to me: the way the book ended was so clever, loving and unique. Tone was consistent throughout and loved it showed their vulnerability. The reference in the end to Buddhism tied in perfectly with the message. Evident that extensive research was done and created a beautiful map for Millennials to follow. What a journey, thank you sharing it.
Your book is profound. I could honestly curl up and read it for the rest of the day. It really captures the essence of what millennials are dealing with. I'm definitely ordering your book for my friends so they can share with their kids. Thank you for shedding light on this issue!
I was blown away by the actionable strategies presented in this book, that address the difficulties that millennials, including myself, clearly face on a day to day basis. Shari Moss and Megan Fitzpatrick have such captivating writing style, it was very hard to set down my kindle. I'm very motivated to use what I have learned to improve both my business as well as my day to day life.
By: Peter Andreana
This is such a huge topic in this day and age and I am so excited to get into this book!!!
Be Ready to Dance with Your Customer!: How solid Customer Service Puts You Ahead of the Competition
Today’s market is competitive, bursting with young entrepreneurs championing revolutionary ideas. In such a crowded arena, a focus on business fundamentals can be the make-or-break factor in the success of a company—especially when it comes to mastering the art of customer service.
Shari Moss knows firsthand the importance of customer service, having spent her career perfecting the art of putting the client first. In “Be Ready to Dance with Your Customer”, Shari shares her wealth of knowledge on the subject, teaching millennials the old-fashioned rules of making a deal in a way that makes sense in the modern business world.
This essential handbook for navigating customer interactions is filled with real-world examples of mistakes and how to avoid them; inspiring anecdotes of customer service done well; and practical exercises and activities to learn the keys to honing communication skills, identifying customer needs, and creating and maintaining profitable long-term business relationships.
The modern business world is evolving, but that doesn’t mean old-fashioned techniques should disappear. With the right tools, anyone can be a customer service expert—and this book is the first step on the path to doing so.
The message is simple, cleverly delivered and everyone running a business or in a customer service capacity should invest the time to read Shari's message and pass it along to their team. Shari presents a winning strategy that will certainly position whoever follows it apart from the competition! Invest your time to read this gem - it's worth every captivating chapter!
I absolutely loved this book! After reading two sentences, I was hooked. The flow, the tone, the message, FANTASTIC!!! I literally couldn't put it down. This is a great tool that will help Millennials take their career to the next level - AND for managers who are looking for a creative way to develop a "white glove" service model. I have ordered copies for my team.
By: Josh Derksen
I have read a lot of books on customer service and this one by far surpasses them all. It was thoughtful and informative while being light-hearted and humorous at the same time. Definitely a good buy and a good read for all.
By: Rachel Maunder, CFP
Shari's book is a must read for Millennials who wish to succeed in any industry involving customer service. In the modern marketplace, speed, efficiency and productivity are often our main focus. While this may be the case, Shari reminds us that the client's needs should always be at the forefront of our minds. We must not lose sight of these old fashioned rules of customer service and etiquette!
By: Giuliano Iaboni, Schulich School of Business
Although the book does cover many subjects, forward thinking is definitely embedded in the text. Its simplicity, and engaging humour, encourages any reader to think critically and understand the notion that we have the power to transform typical business practice.
She shares her wealth of knowledge, skills and success focusing on what is necessary to go above and beyond what is expected. I highly recommend this book if you want to become a customer service expert and bring your business to the next level.
The Marshmallow Kids
In the tradition of The Borrowers, Shari brings to life the daring and precocious seven-year-old Sadie who stumbles upon a secret place to call her own, filled with everything that she is missing in her own world. “The Marshmallow Kids” is a highly imaginative and engaging story that will capture the reader and sweep them off to another realm. An adventure for all ages, this charming tale may draw adults to reflect on the line we draw between children and ourselves when we decide that our dreams are less important than our mortgage and bills.
“Curiosity getting the better of her, Sadie creeps back towards the hole. Feeling around its as if there is no line between the wall and hole. It has a wavy feeling, like what daddy calls ‘the ripples of time’ when they skip stones at Big Pond. As her hand goes toward the centre of it, the hole suddenly gets bigger and bigger. Her green eyes opening even wider, Sadie leans towards it. Seeing a shadow that looks very much like her cat and hearing the sound of splashing in a pool, she jumps in.”