"A heartwarming book from a heartwarming person. It takes great courage to live through the challenges of poverty and loss.
It takes even more courage to share these stories with the world.
Shari now lives in order to help others. We could all do with a bit more of that in our lives"

--Philip McKernan, author of One Last Talk 

Table Talk: Hearing the Silent Fear and Bridging the Gap

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5.0 out of 5 stars

Shari Moss - cross section look of Shari's book "Table Talk"

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As a member of the online generation, you face unique obstacles in today's world. These challenges can leave you feeling trapped, lost, or paralyzed. You need a solid support system to lift you up and move you forward, one that bridges generational gaps and brings valuable allies to your table. TableTalk can make that happen.

Coauthors Shari Moss and Meghan Fitzpatrick offer powerful strategies to help millennials create a network of the best, most effective "TableMates" possible. Building a special relationship with experienced mentors can give you a new perspective on your world and guide you through major life events, like navigating your career path or discovering your passion.

It's all about finding the right people, asking the right questions, and really listening to the answers. TableTalk is communication that goes far beyond your smartphone screen. These can be the most important conversations you'll ever have.


Available at
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Shari Moss - amazon.ca logoBarnes & Noble Booksellers


Be Ready to Dance with Your Customer!: How solid Customer Service Puts You Ahead of the Competition

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5.0 out of 5 stars

Shari Moss - cross section look of Shari's book "Be Ready to Dance with your Customer"

Today’s market is competitive, bursting with young entrepreneurs championing revolutionary ideas. In such a crowded arena, a focus on business fundamentals can be the make-or-break factor in the success of a company—especially when it comes to mastering the art of customer service.

Shari Moss knows firsthand the importance of customer service, having spent her career perfecting the art of putting the client first. In “Be Ready to Dance with Your Customer”, Shari shares her wealth of knowledge on the subject, teaching millennials the old-fashioned rules of making a deal in a way that makes sense in the modern business world.

This essential handbook for navigating customer interactions is filled with real-world examples of mistakes and how to avoid them; inspiring anecdotes of customer service done well; and practical exercises and activities to learn the keys to honing communication skills, identifying customer needs, and creating and maintaining profitable long-term business relationships.

The modern business world is evolving, but that doesn’t mean old-fashioned techniques should disappear. With the right tools, anyone can be a customer service expert—and this book is the first step on the path to doing so.


Available at
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Coming Soon...


The Marshmallow Kids

In the tradition of The Borrowers, Shari brings to life the daring and precocious seven-year-old Sadie who stumbles upon a secret place to call her own, filled with everything that she is missing in her own world. “The Marshmallow Kids” is a highly imaginative and engaging story that will capture the reader and sweep them off to another realm. An adventure for all ages, this charming tale may draw adults to reflect on the line we draw between children and ourselves when we decide that our dreams are less important than our mortgage and bills.


“Curiosity getting the better of her, Sadie creeps back towards the hole. Feeling around its as if there is no line between the wall and hole. It has a wavy feeling, like what daddy calls ‘the ripples of time’ when they skip stones at Big Pond. As her hand goes toward the centre of it, the hole suddenly gets bigger and bigger. Her green eyes opening even wider, Sadie leans towards it. Seeing a shadow that looks very much like her cat and hearing the sound of splashing in a pool, she jumps in.”